Central Reservation Call Center

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Experienced Call Center Staff Representing Your Brand

The aRes Travel Central Reservation Call Center is staffed with agents who specialize in providing expert local knowledge of hotels, attractions, and city information. Our representatives offer personal customer service and give the traveler a traditional way to secure travel plans via a toll free phone number. This service is especially beneficial if the consumer is uncomfortable making purchases online or needs more information to make their decision.

Affiliate Branded Toll Free Phone Numbers

aRes Travel affiliates receive a dedicated toll free Call Center number with an associated unique hold message for their website or destination. Call Center representatives complete the seamless integration with your organization by answering in-bound calls with your company name and messaging.

Direct From the Source Call Center Education

Who better to give our call center staff the details of your product, be it boutique hotel or world-famous attraction, than you?

When a new affiliate joins the aRes Travel Network, a detailed training is conducted by the affiliate with our call center team. Hotel and attraction affiliates are invited to present their unique product and service to our call center either in-person or via a web conference call.

In-Depth Local Knowledge Training

Our US based Call Center representatives are not only educated on your travel and ticketing products, they also receive detailed instruction on your destination.

Our training includes:

  • General overview – local history, geographical location, local events, type of destination, weather, shopping, and restaurants
  • Identify main attractions – local zoos, amusement parks, museums, etc.
  • Identify hot spots – family areas, nightlife, sightseeing, conventions area, and top 10 points of interest
  • Getting around town– transportation, bus/train stations, airports, and parking
  • High and low seasons
  • Use of an area map
  • Important phone numbers for visitors

Exclusive Call Center Deals

Distressed Rate Program

We encourage our hotel partners to offer a special rate that will not be posted on any website within our network. This rate is only available through our in-house Call Center, which handles thousands of phone calls daily.

If your hotel has additional inventory you don’t want made public, our distressed rate program helps sell this additional inventory discretely, without your past customers, competitors, or other third party organizations knowing what rates you are offering through the use of our Deals Wizard.

For more information and a detailed explanation about how the aRes Travel Central Reservation Call Center can promote and sell your products, please contact us today.

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